Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. 4.9 out of five star rating on Trustpilot. Power 2017 Property Claims Satisfaction Study ranked Hanover Insurance (together with another company) as the highest in overall satisfaction. SAN FRANCISCO (MarketWatch) -- Standard & Poor's Ratings Services on Friday raised Hanover Insurance Group's THG, +0.46% counterparty credit rating by one notch to BBB- from BB+. Complaint, after complaint, after complaint! The Long-Term ICR of "bbb" and the following Long-Term IRs of The Hanover Insurance Group, Inc. have been affirmed with a stable outlook: The Hanover Insurance Group, Inc. — — "bbb" on $199.5 million 7.625% senior unsecured debentures, due 2025 (of which $62.6 million remains outstanding) -- "bbb-" on $175 million 6.350% subordinated . The Hanover car insurance isn't known as the cheapest car insurance provider. The Hanover Insurance Group, Inc.—-- to "bbb+" from "bbb" on $199.5 million 7.625% senior unsecured debentures, due 2025 (of which $62.6 million remains outstanding)-- to "bbb+" from . Twelve of those complaints were resolved in the past 12 months. THE HANOVER INSURANCE GROUP. Worcester, MA 01653. Personal Umbrella and Identity Theft are also available from The Hanover. .quote-new-360-mda .responsive-mda .mda-contents { margin: 0; } While the BBB gives Hanover an A+ rating in Massachusetts , the consumers on the site rate the company less than two stars, so it may be worth your time to do some research before making a purchase. SAN FRANCISCO (MarketWatch) -- Standard & Poor's Ratings Services on Friday raised Hanover Insurance Group's The Hanover Insurance Group provides several important coverage solutions for individuals and businesses alike. Headquartered in the United States, the company does business in over . However, most of the insurance companies get negative customer reviews. State Farm Mobile Home Insurance Review & Complaints, American Family KnowYourDrive Review & Complaints, State Farm vs. Travelers Car Insurance (2021), National Life Group Insurance Review & Complaints: Life Insurance & Annuities, Penn National Insurance Review & Complaints: Home, Auto & Business Insurance, Sentinel Security Life Insurance Review & Complaints: Life Insurance, Old American Insurance Company Review & Complaints: Life Insurance. }. It operates through the following segments: Commercial Lines . The Hanover also has a claims survey option that customers can use to report back to the company about their claims experience, a sign that the company is concerned about claims satisfaction and is providing customers with a voice. Copyright © 2012-2021 | ExpertInsuranceReviews.com | 113 Cherry Street, #37960 Seattle, Washington 98104-2205 | Privacy Policy | Terms & Conditions | CCPA. See BBB rating, reviews, complaints, & more. The only way to get a quote from Citizens is to contact a Hanover insurance agent. The Hanover Insurance Group, Inc.'s THG long-term issuer credit ratings (Long-Term ICR) has been upgraded to "bbb+" from "bbb" by A.M. Best. In short, The Hanover may rank higher in ratings, but Ameriprise takes the lead with more discounts and a much cheaper average annual car insurance rate. Hanover Insurance Group ratings are high, with an A+ from the Better Business Bureau and an A rating with A.M. Best and S&P. Hanover Insurance Group products include auto and home insurance, but the company is best suited for business insurance policies. The best insurance companies for affordable car insurance, home insurance, life insurance, and additional types of insurance are based on trusted ratings and reviews. Check the Better Business Bureau to view the company's BBB rating, customer reviews and customer complaints. Avoid Farmers Insurance Group! BBB reports on known marketplace practices. 3.0 out of 5.0 stars. TIAA-CREF Life's rating is based on the explicit support it receives from TIAA. . See BBB rating, reviews, complaints, & more. Below is a list of the average rates that drivers typically pay with Hanover. Before insuring your cars with either The Hanover or Travelers, it's important to see what other consumers think of each company. Oldwick //BestWire// - AM Best has affirmed the Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of "a+" (Excellent) of the property/casualty subsidiaries of The Hanover Insurance Group, Inc. (THG) [NYSE: THG], which are collectively referred to as The Hanover or the group.Additionally, AM Best has affirmed the Long-Term ICR of . As one of America's legacy insurance companies, Allstate is rated highly by both Standard & Poor's and AM Best. Find out more about The Hanover. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Hanover auto insurance earned 4.5 stars out of 5 for overall performance. Yes, that is ONE TRILLION dollars. Hanover car insurance reviews and complaints. The latter is 0.68, which is a better NAIC ratio than the average for a company of . .quote-new-360-mda .responsive-mda.mda, .quote-new-360-mda .responsive-mda.mda.home { Check out what 1,671 people have written so far, and share your own experience. Fitch Ratings-Chicago-13 April 2006: Fitch Ratings has upgraded its rating on The Hanover Insurance Group's (THG) 7.625% senior notes due 2025 to 'BBB-' from 'BB+.' At the same time, Fitch has upgraded its rating on AFC Capital Trust I's 8.207% trust preferred securities due 2037 to 'BB+' from 'BB-.' Which means this should not be something that eliminates Hanover by default. Insurance Companies . }. @media (max-width: 985px) { Very few discounts; Hanover Insurance is more expensive than most options and a lower customer service rating. Hanover offers an agent locator function on its website. Policies are sold through a network of independent agents nationwide. This is a multi-location business.Need to find a different location? Vermont Mutual's NAIC rating is 1.28, which means it has about the same number of customer complaints as the average competitor, adjusted for size. Our goal is to be an objective, third-party resource for everything insurance related. Concurrently, the Long-Term ICR of all its . The Hanover Group offers a range of different products for both individuals and businesses. The following year the company spun off Allmerica Financial Corp, which a few years later acquired Allmerica Property & Casualty. Access the headquarters listing for The Hanover Insurance Group here. AM Best Affirms Credit Ratings of The Hanover Insurance Group, Inc. and Its Subsidiaries . The cheapest state average is Massachusetts at $198.54 per month followed by Maine at $250.49 per month. We update our site regularly, and all content is reviewed by insurance experts. See BBB rating, reviews, complaints, request a quote & more. . There is a 24/7 claims reporting phone number as well as an option to report your claim online. The Hanover offers insurance quotes solely through agents, making it difficult to compare prices. The Hanover Insurance Group has about 170 years of experience under their belt, along with high ratings from AM Best and the BBB. Hanover Insurance Group's Ratings Unaffected by Renewal Rights Arrangement with OneBeacon Non-Rating Action Commentary / Wed 02 Dec, 2009 Fitch Teleconference: U.S. Insurance Industry Outlook, Dec. 9, 2009 @11 a.m. Inflation is high, interest rates are very low and you need income — here’s an alternative that yields more than 7%, ‘The inflation genie is out of the bottle’ as consumer sentiment takes a hit and Californians pay $12 for a regular burrito, Why the new tax law caused a 'perfect storm' for Roth IRA conversions, These two electric vehicles with a 500-mile range top EPA’s fuel-efficiency ranking for first time. -- "bbb-" on . J.D. A.M. Best Affirms Credit Ratings of The Hanover Insurance Group, Inc. and Its Subsidiaries. The former is A+, with the average rating of two out five stars, with 22 Hanover insurance BBB customer reviews. Hanover's NAIC rating is 0.77, which means it has fewer customer complaints than the average competitor, adjusted for size. Below is a list of the average rates that drivers typically pay with Hanover. OLDWICK - AM Best has affirmed the Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of "a+" (Excellent) of the property/casualty subsidiaries of The Hanover Insurance Group, Inc. (THG) [NYSE: THG], which are collectively referred to as The Hanover or the group.Additionally, AM Best has affirmed the Long-Term ICR of "bbb+" (Good . The Hanover Insurance Group does not offer rideshare insurance or accident forgiveness options. Access the headquarters listing for The Hanover Insurance Group here. Better Business Bureau (BBB) - The Better Business Bureau rates companies on ethics and consumer complaints by state. International Association of Better Business Bureaus. The Hanover Insurance Group, Inc. is a holding company that engages in the provision of property and casualty products and services. Our opinions are our own. . The Hanover adjusters aim to contact customers within one business day of the claim being filed. @media (max-width: 40em) { AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Coverage is specifically tailored to the particular needs in each type of home. ConsumerAffairs.com - Consumer Affairs rates them 1.4 out of 5 stars. Hanover Insurance Review . 333 W Pierce Rd . All you have to do to speak with an agent is enter your ZIP code. Fitch Affirms Hanover Insurance Group's IDR at 'BBB-'; IFS at 'A-'; Outlook Stable Mon 11 Jun, 2007 - 3:03 PM ET Fitch Ratings-Chicago-11 June 2007: Fitch Ratings has affirmed the 'BBB' Issuer Default Rating (IDR), 'BBB-' senior debt rating and 'A-' insurer financial strength ratings of The Hanover Insurance Group (NYSE: THG). @media (max-width: 985px) { The following Long-Term IRs have been upgraded with a stable outlook: The Hanover Insurance Group, Inc.— -- to "bbb+" from "bbb" on $199.5 million 7.625% senior unsecured debentures, due . Fitch Rates The Hanover Insurance Group's Senior Note Issuance 'BBB'. Our basement had some flooding and water damage that was sever enough for us to file a claim. The former is A+, with the average rating of two out five stars, with 22 Hanover insurance BBB customer reviews. BBB gives an A+ rating to The Hanover Insurance, the highest score that the Better Business Bureau can give to an organization for its excellent business practice. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We’ll guide you through the process. WORCESTER, Mass., Jan. 30, 2015 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG) announced today that Standard & Poor's raised its . Do you want to deal with a company with that many consistent complaints? Eric Stauffer Reviews are published instantly, without moderation. Get free quotes now! We want to retire in an East Coast community that ‘leans toward multicultural, progressive and educated’ and has lots of golf — where should we go? Vermont Mutual Insurance Review . Policies include liability and business property coverage, commercial auto, professional liability, and worker’s compensation. Works with independent insurance agents. .quote-new-360-mda .responsive-mda .mda-contents { margin: 10px 10% 30px 10%; } Insurance Services Office in Worcester, MA. Power 2017 Property Claims Satisfaction Study ranked Hanover Insurance (together with another company) as the highest in overall satisfaction. For the most current information concerning the financial ratings of The Hanover Insurance Group and its subsidiaries, please visit the websites of the respective rating agencies. June 17, 2021 03:13 PM Eastern Daylight Time . June 07, 2018 04:30 PM Eastern Daylight Time . The following debt insurance ratings have been affirmed: The Hanover Insurance Group, Inc.—. The following debt ratings have been affirmed: The Hanover Insurance Group, Inc.— — "bbb" on $199.3 million 7.5% senior unsecured fixed rate notes, due 2020 At-a-glance. Unfortunately this browser is not supported. The Hanover Earns Standard & Poor's Rating Upgrade. Our insurance industry partnerships don’t influence our content. The Hanover Insurance Group, Inc.'s THG long-term issuer credit ratings (Long-Term ICR) has been upgraded to "bbb+" from "bbb" by A.M. Best. Hanover also offers an email address as well as a fax number for claims, making them one of the most comprehensive companies in terms of number of claims reporting options. Vermont Mutual insurance is an average car insurance company, given its middle-of-the-road premiums despite having reliable customer service. . The Hanover Insurance Overview and Key Takeaways. The Hanover Insurance Group has 5 stars! } Coverage is available in most states. 440 Lincoln Street. The number of customer complaints in 3 years is quite low for a company of this size, however, it may not reflect complaints against subsidiary companies. Hanover Insurance Group's Tender Offer to Repurchase Debt Won't Impact Ratings. BBB gives an A+ rating to The Hanover Insurance, the highest score that the Better Business Bureau can give to an organization for its excellent business practice. Contact Information. BBB Business Profiles generally cover a three-year reporting period. ⚠ Unsupported Browser Detected ⚠ . State of the Agency. Negative reviews of the company’s auto insurance program on ConsumerAffairs.com are mainly in regards to slow claims service or claims that have been denied. You can also find business insurance. In 2005, after several years of major acquisitions (including Citizens Corporation) the company went back to the original name as The Hanover Insurance Group. Agents who represent The Hanover are independent agents . Hanover only writes auto insurance in 18 states. due 2026 -- "bbb-" (Good) on $165.7 million 8.207% . She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. Reasons for BBB Rating. AM Best Affirms Credit Ratings of The Hanover Insurance Group, Inc. and Its Subsidiaries . BBB accredited since 3/1/1959. Copyright © 2021 MarketWatch, Inc. All rights reserved. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Many options for auto insurance. Hanover Specialty Insurance . AM Best Affirms Credit Ratings of The Hanover Insurance Group, Inc. and Its Subsidiaries. Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Today, The Hanover Insurance Group is the parent company to two main subsidiaries: Hanover Insurance and Citizens Insurance Company of America. In addition to the above, the company also writes specialty business insurance for companies with special risks, surety bonds, and commercial umbrella insurance policies. The Hanover Insurance Group, Inc.—-- "bbb" on $200 million 7.5% senior unsecured fixed rate notes, due 2020 -- "bbb" on $200 million 7.625% senior unsecured debentures, due 2025 Farmers Insurance had 213 complaints in the last year and 643 complaints in the last three years! However, most of the insurance companies get negative customer reviews. S&P affirmed its 'BBB-' counterparty credit rating on THG and its 'A-' counterparty credit and financial strength ratings on Hanover Insurance Co., Citizens Insurance Co. of America, and . J.D. As a matter of policy, BBB does not endorse any product, service or business. The more quotes you compare, the more chances to save. She previously worked for Dow Jones Newswires in Asia and served as the agency's bureau chief in Seoul, South Korea. The Hanover Insurance Group, Inc.— -- "bbb" on . Location of This Business333 W Pierce Rd PO Box 478, Itasca, IL 60143-3134, Need to file a complaint? Leslie Kasperowicz The Hanover Sees Earnings Jump. (Long-Term ICR) of "a+" of the property/casualty subsidiaries of The Hanover Insurance . What do you think? When evaluating rates, please verify directly with your insurance company or agent. Numerous glowing customer reviews are easily spotted, as well. Hanover Insurance is an average car insurance company, given its middle-of-the-road premiums, despite having strong customer service. Founded in 1899, A.M. Best Company is a global full-service credit rating organization dedicated to . Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. Be the first to review! S&P Global Ratings affirmed the A issuer credit and financial strength ratings of Hanover Insurance Group Inc. and its core operating subsidiaries. American Family vs. Travelers Car Insurance, Allstate vs. American Family Car Insurance, American Family vs. Progressive Car Insurance, American Republic Insurance Company Medicare. The scoring formula takes into account pricing and . The Hanover Insurance Group, Inc. is a holding company that engages in the provision of property and casualty products and services. You can get coverage from independent agents in 27 states. -- "bb" on $309 million 8.207% trust preferred securities, due 2027. Comparison shopping should be easy. While Citizens received a rating of A+ from Better Business Bureau (BBB), Citizens policyholders have given the company a rating of two . .quote-new-360-mda .responsive-mda.mda, .quote-new-360-mda .responsive-mda.mda.home { NerdWallet's ratings are determined by our editorial team. background: none; 1,640 reviews. Our Hanover Insurance Group review concludes that you're likely to find cheaper business insurance rates elsewhere. @media (max-width: 40em) { The rating is now investment grade. The outlook was revised to stable from negative. On average, Hanover charges approximately $463.00 per month. Reviewed by AIX Specialty Insurance Cons: Minimal information about products and services is available. .quote-new-360-mda .responsive-mda .mda-contents { margin: 0; } AIX Specialty Insurance Pros: AIX Specialty Insurance is a well-established and financially strong company with high ratings from AM Best, BBB, and numerous other financial ratings bureaus.Is a member of The Hanover Group. State of the Agency. As a result, it is not the auto insurance company for those on a budget or with increased risk factors. Following are some Hanover business insurance ratings found online which appear mixed: BBB.org - The Better Business Bureau rates them 3.92 out of 5 stars. Fewer than expected number of complaints. Concurrently, the Long-Term ICR of all its . — "bbb" on $200 million 7.5 percent senior unsecured fixed rate notes, due 2020. Invitations on ExpertInsuranceReviews.com to apply for insurance are made only where licensed by and through Osceola Lead Generation Holdings, LLC (DBA 360 Quote; DBA Quote.com; in California, Quote.com Insurance Services). The Hanover Insurance Group is officially accredited on the Better Business Bureau (BBB) website with an impressive A+ rating to match, as of October 2020. ⚠ Unsupported Browser Detected ⚠ . 95% Say-on-Pay Approval Rating (2011-2020) Institutional Investor Magazine Award (2020) . In the end Hanover’s rates are unlikely to be competitive against other major insurance companies, and insurance customers looking for lower rates will most likely find a better fit elsewhere. Customer Reviews are not used in the calculation of BBB Rating. . Your insurance company's website is a good place to start the search for a reputable auto repair shop. Hanover Auto Insurance Rates by State. This company is the WORST! The following debt ratings have been affirmed: The Hanover Insurance Group, Inc. -. Founder & Former Insurance Agent. Yelp.com - Yelp rates them 1.0 out of 5 stars. The AAJ c Both RV and Watercraft coverage are available as endorsements to the Platinum package policies. Minimum coverage costs are higher than the top 10 car insurance companies that have rates ranging between $351 and . This Hanover auto insurance review will provide an overview of The Hanover Insurance Group, as well as information for those seeking auto insurance quotes. NerdWallet's ratings are determined by our editorial team. June 18, 2020 04:38 PM Eastern Daylight Time . Eric Stauffer is a former insurance agent and banker turned consumer advocate. @media (max-width: 985px) { background: none; Their personal lines products seem to have been improved since previous reviews, however, the available feedback paint something of a mixed picture in terms of satisfaction. Financial Strength - 5 / 5. AM Best Affirms Credit Ratings of The Hanover Insurance Group, Inc. and Its Subsidiaries . The Hanover Insurance Group offers many different business and personal insurance products and services to residents across 32 states. The new rating is equivalent to Fitch's ratings on THG's outstanding senior debt. Visit an online review website to see what others in the area are saying about local repair shops. Fitch Ratings - Chicago - 20 Aug 2020: Fitch Ratings has assigned a 'BBB' rating to The Hanover Insurance Group's (THG) $300 million new issuance of 10-year senior unsecured notes. The Hanover Insurance Group bundles many extras into its auto insurance policies. Beyond the Platinum Essential policy, the following add-ons are available: Hanover’s Platinum home insurance program offers products for single-family dwellings, condos, apartments, and renters. He truly went above and beyond in customer service. bbb-. .quote-new-360-mda .responsive-mda .mda-contents { margin: 10px 0% 30px 0%; max-width: 100%; } FAQ pages are available for both auto and home claims to help customers understand the process. 9 out of 10. customers with a paid home, business or auto claim are likely to recommend us to a colleague, family member or friend. separately incorporated Better Business Bureau organizations . How BBB Processes Complaints and Reviews. It also holds a composite score of 2/5 possible stars, which considers both the official rating and customer reviews. The outlook for all ratings is stable. The latter is 0.68, which is a better NAIC ratio than the average for a company of . Ratings Date of Most Recent Upgrade/ Outlook Change A.M. Best A bbb May 2009 - Upgrade Moody's A3 Baa3 January 2008 - Upgrade S&P A- BBB- May 2008 - Upgrade 2010- Upgraded ERM rating April 2011 - Stable Outlook Positive Ratings They were also based on its improved operating performance, strong capital position, and very strong financial flexibility," said John Iten, a credit analyst at S&P. The Hanover received an "A+" rating from A.M. Best as well and scored higher with an "A+" rating from the BBB, and it is BBB accredited. Not all products are available in all areas. counterparty credit rating by one notch to BBB- from BB+. This information may be different than what you see when you visit an insurance provider, insurance agency, or insurance company website. Michael, our adjuster at Hanover, did a fantastic job. -- "bbb-" on $200 million 7.625% senior unsecured debentures, due 2025. Agency Assigns Company 'A' Financial Strength Rating The Hanover Insurance Group, Inc. (NYSE: THG) announced today that Standard & Poor's raised its long-term counterparty credit rating on the company and financial strength ratings on its insurance operating subsidiaries to "A" from "A-" as well as raised The Hanover's senior debt rating to 'BBB' from 'BBB-'. Hanover Auto Insurance Rates by State. All insurance rates, products, and services are presented without warranty and guarantee. 645 W . There are only 36 reviews of the company found here, with an overall rating of 1.5 stars, again an overall low number. In the 1990s the company saw incredible growth and profits, and in 1994 changed the name to Allmerica Property & Casualty, with Hanover Insurance as a subsidiary. Baa3. The Hanover Insurance Group has been BBB accredited since 1959, and holds an A+ rating at the time of this review. Contact Information. The rating is now . The cheapest state average is Massachusetts at $198.54 per month followed by Maine at $250.49 per month. We show reviews chronologically, and you can filter by star rating, language, location, or keyword. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider. Advertiser Disclosure: We strive to help you make confident insurance decisions. Which means this should not be something that eliminates Hanover by default. Disclaimer: ExpertInsuranceReviews.com strives to present the most up-to-date and comprehensive information on saving money on car insurance possible. @media (max-width: 40em) { Hanover Insurance. background: none; } Additionally, A.M. Best has affirmed the ICR of "bbb" and all existing debt ratings of the parent holding company,The Hanover Insurance Group, Inc. (THG) . The outlook on Hanover Insurance Group is stable. — "bbb-" (Good) on $165.7 million 8.207% subordinated deferrable debentures, due 2027 (of which . A.M. Best has affirmed the Financial Strength Rating of A and the Long-Term Issuer Credit Ratings of" a" of the subsidiaries of the parent holding company, The Hanover Insurance Group, Inc . As the company expanded out into the rest of the nation, they added more policy types such as auto insurance and marine insurance. These subsidiaries write a variety of insurance products, both personal and commercial. We strive to help you make confident insurance decisions. Oldwick //BestWire// - AM Best has upgraded the Long-Term Issuer Credit Ratings (Long-Term ICR) to "a+" from "a" and affirmed the Financial Strength Rating (FSR) of A (Excellent) of the subsidiaries of the parent holding company, The Hanover Insurance Group, Inc. (THG) [NYSE: THG], collectively referred to as Hanover Insurance Group Property and Casualty Companies (The Hanover). .quote-new-360-mda .responsive-mda .mda-contents { margin: 0; } The website has multiple online claims forms specific to each insurance product. BBB Business Profiles are subject to change at any time. It operates through the following segments: Commercial Lines . .quote-new-360-mda .responsive-mda .mda-contents { margin: 10px 10% 30px 10%; } These reputable insurance companies are who we recommend: The company that can give you the best auto insurance and home insurance is Liberty Mutual. Underwriter. With 5% of the homeowners insurance market coast to coast, the company is well-built to withstand years of unusually heavy or localized claims experience. — "bbb" on $300 . The scoring formula takes into account pricing and . ET } .quote-new-360-mda .responsive-mda .mda-contents { margin: 10px 10% 30px 10%; } To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. }. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it. THG, This policy includes features such as waiver of deductible for multi-policy claims, child restraint replacement coverage, enhanced rental car coverage, and enhanced towing and labor coverage. The Hanover is a company that may be best suited to those seeking business insurance. Platinum Essential is Hanover’s base policy. BB+. Feb 4 2010 // Massachusetts-based insurer The Hanover Insurance Group Inc. saw fourth-quarter profits jump 68 percent to $57.3 million, up from $34.1 million in the . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hanover’s auto program is positioned as top-notch, trading low rates for better coverage and service. June 18, 2020 04:03 PM (EDT) Oldwick //BestWire// - AM Best has affirmed the Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of "a+" of the property/casualty subsidiaries of The Hanover Insurance Group, Inc. (THG) [NYSE: THG], collectively referred to as The Hanover or the group. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
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