Viagogo said all its fees are “clearly displayed”. Section 75 of the CCA only offers protection in the event of a breach of contract so there is no point in contacting your card issuer to pursue this route. There is no federal legislation banning or regulating the practice of ticket scalping, however almost all Australian states and territories have their own legislation that deals with the practice. If you've been caught up in ticket scalping you should contact your state's consumer protection agency. “So far this year Consumer Protection has received 45 complaints in relation to Viagogo ticket sales, compared to only nine for the whole of last year.” WA is working with other state … The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. The ACCC published guides for consumers on how to purchase event tickets with confidence: Consumer tips for buying tickets The ACCC took action against Viagogo in August 2017. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Responding to the CMA, the Labour MP Sharon Hodgson – who chairs a cross-party group of MPs examining ticket abuse – called on the government to heed calls to tackle a “parasitical market”. Ticket resale sites such as viagogo, Seatwave and others provide a marketplace for fans to buy and sell concert tickets. This edition has an updated epilogue that covers recent industry developments. viagogo is the world’s largest ticket market place, giving fans access to the best events in sports and live entertainment through a state-of-the-art online ticketing platform. They give people the impression they are buying tickets from an authorised seller, which is quite dangerous," she tells CHOICE. Contemporary consumer society is increasingly saturated by digital technology, and the devices that deliver this are increasingly transforming consumption patterns. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. "I thought, I definitely want to make it to this show after almost two years of lockdown in Melbourne, and one of my favourite bands is breaking up after 20 years," she tells CHOICE. ", Read more: It is legal to resell tickets in the UK for Ed Sheeran or any other concert. Viagogo now a 'leader in consumer protection' The CMA said that with music festivals and large sporting events resuming over coming months it was recommending changes to the law and … Contact Us. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. In February 2020, it acquired Stubhub. Viagogo provides a platform for third party sellers to sell tickets to event goers. Viagogo Overview. Found inside – Page 293Google Could Shape Digital Future ; Lawsuit Hinges on 1998 Act Protecting Net Copyrights ; Does YouTube Qualify ?; by Kevin J ... by Ty McMahan ; [ News ] StubHub.com ; viagogo ; Baker , Eric ; Electronic commerce ; Ticket sales ; Ag 07 ... I just was notified that my ticket was sold, but I would not receive the money until 8 days after the concert. "Viagogo clearly displays the full and final price, including all booking fees, before customers complete their purchase. from the ‘box office’), as well as from ticket resellers, including via secondary ticketing … Viagogo to pay $7 million for misleading consumers. The tickets listed on Viagogo are never in possession of the team at Viagogo. They told CHOICE they couldn't provide an update while the investigation was ongoing. UK Regulator Asks for New Powers Over Ticket Resale. Because of the Viagogo Guarantee, Viagogo users are willing to pay premium prices for tickets, and to pay substantial fees to Viagogo on top of the ticket price, even though substantially identical tickets were availabl e for purchase elsewhere. I had paid $768 for it. In many cases Viagogo appears to be skirting the edges of the law, and in some cases, may well be breaching it. Like many who buy tickets through Viagogo, Rose has since confirmed with the concert venue that the tickets she paid for don't actually exist. StubHub Facing Class Action Lawsuit Over Refusing Ticket Refunds, Ticketmaster Facing Class Action Lawsuit Over Refund Policy, Airline Ticket Cancellations Due to the COVID-19 Pandemic May Lead to Class Action Lawsuit, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada. You must contact the The competition watchdog has launched legal action against controversial concert ticket seller Viagogo over concerns that it is breaking consumer protection law.. The changes follow a separate CMA intervention earlier this year after Viagogo bought StubHub, which resulted in it being forced to sell its operations outside North America to prevent near total dominance of the market. “We are open to all ideas as to how that is achieved but it must be carefully considered and focused on improving the industry’s service for customers. Legendary recording artist Billie Eilish shares an intimate inside look at her life—both on and off the stage—in this stunning, photo-filled book. Billie Eilish is a phenomenon. Legal reps for Viagogo last week argued that plans to ban ticket touting in Ireland are unconstitutional. that reports on class action lawsuits, class action settlements,

On December 19, 2019, the Superior Court held a hearing to debate whether the hidden fees class action should be authorized with respect to Viagogo. With the economy opening up and more people booking tickets, it's time to revive these national laws," she says. Resale sites would be liable for touts printing incorrect information on tickets, while the CMA also took aim at a fraudulent technique known as speculative selling, where touts advertise tickets they do not yet have. But Dr Jess Richards from Western Sydney University School of Business says what's most concerning is the way the company doesn't make its business model known to customers. "Viagogo is committed to complying with legislation in all markets we operate in, including NSW, and when we are notified of listings that are not compliant, we act quickly to remove them," a spokesperson said. No Way Down is the the gripping, terrifying story of a brutal struggle for survival on the upper slopes of the Himalayan K2, the world's most hostile terrain, by Graham Bowley. Musicals/Movies/Kids Piano Solos First, I mistakenly overpaid for the ticket in my rush to purchase for my daughter before they sold out. I called them 6 times the day of and all they kept saying was they will contact the seller and I WILL get my tickets or they will provide us tickets themselves. Rose is just one of Viagogo's many victims who bought concert tickets that didn't exist. Viagogo is a London-based ticket exchange and ticket resale company. Who is Rosie? Is she a fun-loving rhinoceros who is always up early and ready to greet the day? Or is she a magical unicorn who skips through the savannah on her dainty hooves? Either way she's perfect. Viagogo has a consumer rating of 1.29 stars from 1,614 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems. Viagogo ranks 132nd among Tickets sites. How would you rate Viagogo?
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    • administrator or law firm. “Fraudulent sellers are kept off … She said the state-based legislation assumed Viagogo wanted to do the right thing by consumers and act in good faith, but that, in her opinion, that is not their business model. Get the latest product reviews, money-saving tips and more. “So far Viagogo has failed to address our concerns, and we are determined to ensure they comply with the law. However, the Superior Court of Québec found that Viagogo was, indeed, a valid defendant in the hidden fees class action lawsuit. Your email address will not be published. The hidden fees class action lawsuit further alleges that the defendants unlawfully sold tickets to consumers above face value, resulting in another violation of Quebec’s Consumer Protection Act. No. You may get to the venue and find your tikets are not accepted. Buy from reputable sources only (the venue itself is usually best). Class Members include consumers residing in Quebec at the time of purchase, who, starting June 23, 2013, purchased at least one ticket from Viagogo’s website or mobile application, while physically in Quebec. Ticketmaster is the only authorised and legitimate ticket seller for this event. Plaintiff alleged that a number of online ticket sales companies, including VIAGOGO AG, violated paragraph c of section 224 of Quebec’s Consumer Protection Act (“CPA”) by charging a higher price … Required fields are marked *, A new defendant joined a province-wide class action lawsuit against some of Quebec’s 15 most popular secondary market event ticket sellers, including, among others, StubHub, Vivid Seats, Ticketnetwork,... Read More, © 2021 Top Class Actions LLC. The Mometrix guide is filled with the critical information you will need in order to do well on your CSCS test: the concepts, procedures, principles, and vocabulary that the National Strength and Conditioning Association expects you to have ... In June 2018, FIFA filed a complaint against Viagogo in respect of sales of World Cup tickets in Russia. After concerns were raised that Viagogo had been breaking consumer protection laws, the … There is a need to address the failings of the primary market and we need to explore the risks of new and unregulated online resale channels.”, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, © 2021 Guardian News & Media Limited or its affiliated companies. Found insideTicketmaster is trying to force the Cavaliers to use its own Ticket Exchange , asking the court to rule BY SPENCER E. ANTE ... CEO of viagogo , a handle all of the team's sales , including Pearl Jam famously challenged European online ... They are ripoff. Google to Viagogo: welcome back! From #1 New York Times bestselling author Dava Sobel, the "inspiring" (People), little-known true story of women's landmark contributions to astronomy A New York Times Book Review Notable Book of 2017 Named one of the best books of the year ... Viagogo is a company that systematically breaks UK consumer protection laws, that ignores ASA rulings, that undermines the UK’s creative economy and causes harm to UK consumers. Viagogo has a consumer rating of 1.29 stars from 1,630 reviews indicating that most customers are generally dissatisfied with their purchases. The CMA has stated that viagogo has failed to overhaul the way its website presents information to come into line with UK consumer protection law. CMS successfully represented online ticket resale company Viagogo in a dispute with the Competition and Markets Authority (CMA), with regard to the… August 05, 2019 at 04:22 AM 1 minute … To find out more, read our cookie policy . That drop-off in cases was likely due to the decrease in live events in Victoria because of COVID lockdowns, but there are now concerns cases will spike again as NSW and Victoria exit lockdowns and live events come back. I have tried emailing Viagogo and this has … The … Viagogo said in a statement that it offered a high standard of customer protection and that only 1 per cent of tickets sold worldwide in 2019 had issues. Late last year, Viagogo released a statement noting that a … Paid more than the price advertised by Viagogo on its website and/or mobile application at the first step of purchase, excluding taxes. The hidden fees class action lawsuit is seeking compensatory damages for the difference between the amounts overpaid for tickets and the face value of the tickets. In this concise introductory guide, Stephen Davies: - explains what historians mean by empiricism - examines the origins and growth of the empirical method and how it has fought off challenges from other ways of studying the past - assesses ... “ Fraud, they receive your money but they don't send the tickets. Problems with a product: how to use your consumer guarantees. No one is acting to protect the consumer," she says. Finally, in 2019, Viagogo hired lawyers to represent the company. The company works off a 'secondary ticketing' model. The June 4th ruling came on a case … In the UK, most tickets for live events can be purchased through a variety of channels on the primary market (e.g. Because of the Viagogo Guarantee, Viagogo users are willing to pay premium prices for tickets, and to pay substantial fees to Viagogo on top of the ticket price, even though substantially identical tickets … DO NOT BUY ticket from Viagogo DO NOT BUY ticket from Viagogo. "In late 2019, the federal government ran a consultation on potential national laws that would improve ticket resale rights for consumers. An Italian court has upheld a €3.7 million fine against secondary ticketing platform Viagogo for selling tickets above face value, or "ticket touting". Top Class Hello, I’m not much of Quora person. But, I was in your position lately. I thought I’d drop in a review for all the people who come across this kin... A Viagogo spokesperson said: “We welcome the exposure this gives to the strength of Viagogo’s customer protections and the recognition of the importance regulated platforms play in ensuring customer confidence when accessing live events. Viagogo does not pay sellers until the event occurs, and they do have a form of fan protection guarantee as well so you’re covered from the sense of being guaranteed the ability to enter the venue (whether with the tickets you have or replacements if they do not work), or you’ll receive your money back if they cannot get replacements should the tickets not be valid. In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Online ticket resellers like StubHub and Viagogo could be shut down entirely for breaking consumer protection rules under new proposals. As a result, many consumers have ended up paying a higher price for event tickets that would still have been on sale at a normal price on official ticket sales websites. I paid $509 for 2 tickets to Hugh Jackman show however the ticket was only worth $114.20 for 2. Today, I saw in my email, that my ticket had sold and I will be getting the $600 sent back to me 8 DAYS AFTER THE CONCERT. Viagogo Overview. The regulator has repeatedly censured the two companies, often over business practices first revealed in the Guardian. Viagogo AG, who was included in the class action when it was initially proposed, was finally authorized as a defendant in January 2020, about five years after the initial class action proposal. |   From the outset, Viagogo, a company based in Switzerland, was one of the 15 defendants involved in the 2015 application for authorization of the class action. Additionally, the class action requests that Viagogo pay $300 per transaction per Class Member on account of punitive damages. Do You Qualify: Dell Computers Tech Support Data Breach Lawsuit Investigation, Do You Qualify: Zantac and Ranitidine Drug Recall Lawsuit, Do You Qualify: Sexual Abuse and Assault Lawsuit, British Columbia COVID-19 Business Interruption Insurance Lawsuit, Long-Term Disability Lawyer | Insurance Claim Denial Help, Canada Roundup Glyphosate Cancer Class Action Lawsuit Investigation, Man Suffers Thanksgiving Disaster as Samsung Oven ‘Blows Up,’ Replacement Oven Denied, Aveeno False Advertising $675K Class Action Settlement, Banks Told to Do More in Wake of Counterfeit Cheque Scams, ‘Synthetic’ Aveeno Active Naturals Settlement Reached, $126 Class Action Rebates Possible, Depo-Provera Bone Loss $1.9M Class Action Settlement, Viagogo Hidden Fees Class Action Lawsuit Approved. Other states have legislation, but they don't want to follow through. First, with all the rescheduling and everything going on, they should of at least given me the option to sell back to Coachella directly (which they didn’t), and I would of gotten the money immediately. But even being fined $7 million seems to have changed little to nothing at the Switzerland-based company. That price was based on current market data provided by Viagogo, and Viagogo received … Erin Turner, campaigns and communication director at CHOICE, says strong and consistent national laws were needed to deal with companies like Viagogo. Found inside“It will reduce competition among ticket resellers, such as StubHub, by putting Ticketmaster in a position where they ... along with Europe's Viagogo, had been designated by Live Nation, the tour's producer, as “offi- cial” resellers. Fines are another option on the back of regulator’s proposals to stop ‘unscrupulous’ touts ripping off fans, Last modified on Mon 16 Aug 2021 09.47 BST. Viagogo ranks 154th among Tickets sites. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Service 108. The High Court in London has ordered controversial ticket reseller Viagogo to “overhaul” the way it does business. . Unbeknown to Rose at the time, Viagogo is not an official ticketing site, the tickets she bought were posted by a reseller, and she had, in all likelihood, just lost $1400 to what was basically a scam. In The Race of Sound Nina Sun Eidsheim traces the ways in which sonic attributes that might seem natural, such as the voice and its qualities, are socially produced. Among its reasons, the Court highlighted the fact that, as per Quebec class action procedure, the plaintiff only needs to establish a direct link to one of the defendants, in this case StubHub, as opposed to all the other defendants. Recent recommendations regarding this business are as follows: "Avoid viagogo", "Don’t use them", "very dishonest company .not to be … We are … Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. MUNICH, Germany (CelebrityAccess) -- Viagogo has been enjoined by a court in Munich from advertising tickets as "guaranteeing entry to an event." Found inside – Page 308In other words, regulation is used to prevent abuse of power by business and protect consumers. ... launched an investigation into possible breaches of consumer law by ticket resale websites including Viagogo (Treanor and Davies 2016). All of the defendants, besides for Viagogo, have agreed to settle the secondary market event ticket sales class action and modify the way they display tickets online to Quebec consumers. There are now concerns cases will spike again as NSW and Victoria exit lockdowns and live events come back. Such high-profile complaints coincided with the CMA’s investigation into Viagogo … No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The viagogo guarantee viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence. TICKET PRICES Diamond $305.70 - reserved seat (standard high back chair), located on the Deck. When your seller has uploaded the tickets to the viagogo website you will receive an email from viagogo containing a link from which you can download your eticket. You will need to then print off your ticket (s), in either colour or black and white.

    This situation gave rise a challenge as to Viagogo’s status as a defendant in the secondary market event ticket sales class action lawsuit. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. A concern was that the lawsuit primarily targets defendants associated with Ticketmaster and StubHub, with few allegations specifically directed at Viagogo. Contacts include complaints and inquiries. I just thought there must have been more expensive sections to the show," she says. Found inside – Page 224The Guardian, May 25. https://www.theguardian.com/music/2018/ may/25/fans-left-with-invalid-tickets-in-ed-sheeran-anti-tout-scheme-viagogo. Street, John. 2012. “From Gigs to Giggs: Politics, Law and Live Music.” Social Semiotics 22, no. It said the merging of Viagogo and StubHub, which collectively represent 90% of the UK’s ticket re-sale market, would potentially result in higher prices and reduced choice for consumers. In July, New South Wales Fair Trading announced it was investigating the company after receiving at least 36 complaints since the start of the year. They outline areas that fall short of … First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the on... In 1984 The Guinness Book of Records hailed him as 'the world's greatest living explorer'. However, it could be adapted for other ticket resale sites and for other countries. Found insideThese were justified as legitimate to make tickets more accessible (thus finding means to allocate other than a market that favors wealthier people), to avoid consumer deception from sleazy intermediaries, to protect clubs' ability to ... The show sold out in ten minutes, so I didn't have time to really look into it," she says. specialist tools to help touts do business, claims that £1m of tickets were being speculatively sold. making it easy for people to get their money back under viagogo’s guarantee when things go wrong; preventing the sale of tickets a seller does not own and may not be able to supply is_redirect && ! But the Record found 1,129 tickets listed on Viagogo by shady touts, with the tickets part of a global “spec selling” con. Ticket reseller Viagogo is up to its old tricks as live performances return, despite anti-scalping legislation in most states. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a … Getting tickets for a sold-out concert is a difficult task without turning to ticket touts outside of a venue on the night itself. “This has gone on for far too long.”. Under the CMA’s proposals, platforms such as Viagogo and StubHub would have to be licensed and could be swiftly hit with sanctions such as having their websites taken down, losing their right to operate in the sector, and substantial fines. Get the inside story on our investigations into consumer rip-offs and bad business practices. Scribbled in secret after endless days, sleepless nights and missed weekends, comedian and former medical resident Adam Kay's This Is Going to Hurt provides a no-holds-barred account of his time on the front lines of medicine. "We need to turn a corner and have a more uniform national regulatory scheme against the practice. In Perfect Rivals, award-winning sportswriter Jeff Carroll takes us inside the locker rooms and onto the gridiron, as two storied programs with very different cultures battle for national supremacy, school pride, and the soul of the game ... Top Class Actions is a legal news source "Viagogo is a marketplace and doesn’t buy or sell tickets. The secondary market event ticket sales class action targeted online ticket sales companies who allegedly violated Quebec’s Consumer Protection Act. The plaintiff’s lawyers presented successive screenshots of Viagogo’s website in court, illustrating that a Montréal Canadiens game against the Red Wings of Detroit on December 14, 2019, had an initial price of $66 per ticket, but increased to $90 due to handling and booking fees and taxes. In the lead-up to the AFL Grand Final, which was played in Perth, Western Australia finally legislated its long-mooted ticket scalping laws, bringing them into line with most other states. Importantly, the Viagogo web site allowed the ticketholders to sell the tickets anonymously at the going market price. The secondary market event ticket sales class action targeted online ticket sales companies who allegedly violated Quebec’s Consumer Protection Act. Viagogo is an online ticket marketplace for buying and selling tickets to live events. The first issue is the fact that Viagogo initially refused to hire a lawyer to represent the company in the hidden fees class action. As a result, many consumers have ended … In many cases, like Rose's, the tickets sold on Viagogo don't actually exist and buyers are turned away at the door. Sign up for our free newsletter. Request and Get a StubHub Refund Right Now. In Victoria, Consumer Affairs Victoria received 334 contacts regarding event ticketing and ticket resales in the 2020–21 financial year, compared to 655 during 2019–20. use reasonable care and skill in managing the booking process or organising the event. Found inside – Page 86If all users of Viagogo who transacted in tickets to Union matches presumptively breached the applicant's conditions by ... identities still fell within the exemption in article 8(2)(e) of the Data Protection Directive (corresponding to ... See something that's not quite right in this article? A federal district court in Florida denied a plaintiff’s motion for class certification in a putative class action asserting claims on behalf of ticket purchasers against Viagogo, a secondary … Once you create a password for viagogo and download the app, you can see your purchases and e-tickets. This website is not intended for viewing or usage by European Union citizens. Found inside – Page 601The firm recently worked for ticket takeover of ABN AMRO , the team worked on the IT The IP and IT practice is led by Joanna Boag- agency viagogo.com , handling ... It has worked for also maintains an active data protection practice . Nothing has happened on this since. The group is a support network and a place for people to share experiences and tips about trying to get their money back. Viagogo bought its main rival from eBay for $4.05 billion in December 2019.   |   ACCC takes Viagogo to Federal Court after more than 400 complaints. On 2 October 2020, the Federal Court of Australia ordered viagogo AG ("viagogo"), a Swiss-based company, to pay a pecuniary penalty of AUD 7 million for making false or misleading … In Victoria, where Rose bought her ticket, the legislation only applies to events designated as 'major events' by the state government, so didn't apply to the concert she wanted to attend. Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. The ticket resale site Viagogo must change the way it does business. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). [gravityform id="653" title="false" description="false" ajax="true" field_values="l=CA"],
    Viagogo team Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Viagogo, the eBay-owned StubHub and two popular Ticketmaster subsidiaries, GetMeIn and SeatWave, were instructed in November 2017 to make changes to their sites to comply with consumer protection law. Found insideConsolidated Information Services Ltd (formerly Viagogo),141 the claimants sought Norwich Pharmacal relief requiring the defendant to disclose details of private vendors seeking to sell tickets for rugby matches in breach of the ... This seems very unethical to me. The guidance is for UK ticket buyers only, and specifically for those facing issues with Viagogo. Now in its third edition, this is the indispensable one-stop guide for event professionals and event management students who want to adjust their thinking and planning decisions towards sustainability, and who need a powerful, easy-to-use ... which covers event tickets such as the ones you purchased. Stay informed. This website will give you great prices for tickets but you’ll never get the tickets. Richards says the time is well overdue for national legislation to bring consistency and certainty to the regulation of ticket scalping.
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